Only at Joey’s Only

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By Pam Jones

We all know that customer service is the most important aspect of a business relationship. Whether we are the customer or the provider, that 'extra mile' is what brings us all the most benefit.

Last Wednesday was my granddaughter, Solena's, tenth birthday and my husband invited her to join us at Joey's Only in High River, for supper. Tanya cautioned us that Solena had her heart set on having escargot for her birthday and that a can had been purchased for her so she probably wouldn't eat much at Joey's unless they had escargot on the menu.

Unfortunately, Joey's doesn't have them on their menu but we decided that when we arrived we would ask Craig, the owner, if he would cook our can of escargots for Solena. Arriving at Joey's we discovered that Craig was away for a week but his future daughter-in-law was managing the restaurant for him. As it turned out, Alex was more than accommodating and suggested several different methods that she could prepare the escargots for us. Settling on a garlic butter recipe, Alex donned her chef's hat and produced the most delicious escargot dish any of us have tasted in years.

Being treated like royalty, Solena, begrudgingly allowed each of us a taste of one escargot and then quietly proceeded to eat the entire dish and announced “we should have bought two cans!”

Alex went that extra mile for us and has solidified our belief that Joey's is a great place to eat. Not only that but we also discovered that Alex and her fiancé own the Joey's Only over in Strathmore – guess where we will be eating the next time we go through Strathmore?

Thank you Alex for making one little girl very happy!